Refund policy

Return & Refund Policy

Thank you for shopping with BIORESSENCE Cosmetics. We are committed to providing high-quality skincare products and customer satisfaction.

Returns

Due to the hygienic nature of cosmetics and skincare products, we do not accept returns of opened or used items.

Returns are accepted only if the product is:
• defective,
• damaged during shipping, or
• incorrect (wrong item received).

If you receive a faulty, damaged, or incorrect item, please contact our customer support within 7 calendar days of delivery and provide photographic evidence. We may request the return of the item before issuing a refund or replacement.

Refunds

Once your claim is approved and verified, a refund will be processed to the original payment method within 7–14 business days. Processing times may vary depending on your payment provider.

Shipping costs are non-refundable unless the issue resulted from our error (such as a damaged or incorrect product).

Exchanges

Exchanges are available only for defective or damaged items and are subject to verification.

Non-returnable Items

For hygiene and safety reasons, opened or used skincare products cannot be returned.
Gift cards and promotional items are non-returnable.

Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: bioressence@bioressence.com
Phone: +44 7578 832918