Frequently Asked Questions
1. Where is your store located?
BIOR Cosmetics is a 100% online brand. We operate exclusively through our website and ship directly from our fulfillment partners across Europe.
2. What kind of products do you sell?
We offer a curated line of personal care and skincare products made with high-quality, nature-inspired ingredients. All products are customized under our own brand and meet EU standards.
3. Are your products safe and dermatologically tested?
Yes, all our products are formulated according to European cosmetic regulations and tested for safety and skin compatibility.
4. Are your products vegan and cruelty-free?
Yes, all our products are vegan and cruelty-free. We do not use animal-derived ingredients and we do not test on animals.
5. How long does shipping take?
Shipping times vary depending on your location. Orders are usually processed within 1–3 business days and delivered in 3–7 business days across Europe.
6. Do you ship internationally?
Currently, we ship within Europe. We are working on expanding our shipping zones in the near future.
7. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number by email so you can follow your delivery in real time.
8. Can I return a product?
Yes. You can request a return within 14 days of receiving your order, as long as the product is unopened and in its original condition. Please contact us through our Contact page to initiate a return.
9. How can I contact you?
For any questions, order updates or product inquiries, please reach out via our [Contact page] or email us directly. We’re happy to help!